Privacy Policy

Hoosier Ridge Co.
Effective Date: 10-01-2024

Hoosier Ridge Co. (“Hoosier Ridge,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose information collected from visitors to our website, www.hoosierridge.com (the “Site”), which is hosted and operated through the Squarespace platform.

By accessing or using our Site, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to all visitors, users, and others who access or use the Site. It governs the collection and use of personal information in compliance with applicable state and federal privacy laws, including but not limited to:

  • Indiana data protection and consumer privacy laws

  • The Children’s Online Privacy Protection Act (COPPA)

  • The Federal Trade Commission (FTC) Act

  • Relevant guidance under the Gramm-Leach-Bliley Act (GLBA), where applicable

2. Information We Collect

2.1 Information You Voluntarily Provide

When you interact with our Site (such as filling out contact forms, requesting a quote, signing up for updates, or submitting an inquiry), you may provide us with:

  • Full name

  • Email address

  • Phone number

  • Physical address (if applicable)

  • Any other information voluntarily submitted in message fields or forms

We collect and process this information solely for business-related purposes, such as responding to inquiries, providing services, or improving user experience.

2.2 Information Collected Automatically

Log and Usage Information

When you access or interact with our services, certain data is automatically gathered and stored in system log files. This may include technical and diagnostic details such as your IP address, browser type and configuration, device specifications, and usage patterns. It may also record time-stamped events like pages visited, files accessed, search queries performed, and actions taken within the site (e.g., feature usage). Additionally, we may collect system-generated events like performance metrics, error messages (commonly referred to as "crash logs"), and hardware or software settings active at the time.

Device Information

We may collect details about your device to browse our website or access our services. This could include your IP address or proxy, device ID, browser and app identifiers, hardware model, internet service provider or mobile carrier, operating system, and other technical configurations. The specific information collected may vary depending on your device type and settings.

Location Information

We may gather data about your general or precise geographic location. This may be inferred through technologies such as IP geolocation or, in some cases, GPS data if you allow location permissions on your device. The extent of location data collected depends on your device’s settings and the permissions you’ve granted. If you prefer not to share location data, you can opt out by adjusting your device’s location settings or denying location access; however, doing so may limit access to some features or functionality.

This information is collected through cookies, web beacons, tracking pixels, and similar technologies, and is used to analyze trends, administer the website, and gather demographic data for internal use.

2.3 Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies for the following purposes:

  • Functional cookies to enable core website functionality

  • Analytics cookies (via Squarespace Analytics) to understand how users interact with our Site

  • Performance cookies to monitor loading speeds and system performance

  • Security cookies to prevent fraud and enhance website safety

You can manage or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

For more on Squarespace’s cookie policy, visit:
https://support.squarespace.com/hc/en-us/articles/360001264507

3. Use of Personal Information

We use the information collected for the following purposes:

  • To respond to customer inquiries and service requests

  • To provide, operate, and maintain our services

  • To schedule consultations or on-site inspections

  • To personalize user experience

  • To analyze and monitor Site usage

  • To communicate updates, promotions, or policy changes (only with consent)

  • To comply with legal obligations and enforce our terms

We do not sell or rent your personal information to third parties under any circumstances.

4. Third-Party Services and Integrations

Our Site may integrate with or link to third-party services (such as embedded maps, fonts, payment processors, analytics tools, or customer management systems). These third parties may independently collect data in accordance with their own privacy policies.

Squarespace may also utilize subprocessors to assist with hosting, data processing, and analytics. For more on Squarespace’s privacy practices, visit:
https://www.squarespace.com/privacy

5. Data Retention

We retain personal information only for as long as is necessary for the purposes set out in this policy, and in accordance with applicable laws and legitimate business needs. Specifically:

  • Contact form submissions: retained for up to 24 months

  • Client records: retained for up to 7 years to comply with legal and tax obligations

  • Analytical and performance data: retained for 2–3 years, aggregated and anonymized where possible

When data is no longer necessary, we take appropriate steps to securely delete, de-identify, or anonymize it.

6. Protection of Personal Information

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption of data in transit

  • Secure access controls and authentication

  • Periodic vulnerability assessments

  • Data storage within secure Squarespace infrastructure

While we strive to protect your data, no system can be guaranteed 100% secure. You use the Site at your own risk.

7. Children’s Privacy

Our Site is not directed toward children under the age of 18, and we do not knowingly collect or solicit personal information from individuals under 18. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete it.

If you believe that a child has provided us with personal information, please contact us at jessicac@hoosierridge.com so we can investigate and take appropriate action.

8. Your Rights and Choices

Subject to applicable laws, you may have the right to:

  • Access or obtain a copy of the personal information we hold about you

  • Correct or update inaccurate or incomplete information

  • Request deletion of your data (subject to legal obligations)

  • Object to certain data processing activities

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at:
📧 jessicac@hoosierridge.com

9. Legal Disclosures and Compliance

We may disclose your personal information if required to do so by law, subpoena, legal process, or in response to valid requests by public authorities, including to:

  • Comply with Indiana and U.S. laws

  • Protect the rights, property, or safety of Hoosier Ridge, its users, or others

  • Prevent or investigate potential wrongdoing in connection with the Site

We comply with the FTC Act, COPPA, and any applicable consumer protection statutes in the State of Indiana.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any material changes will be posted on this page with a revised "Effective Date." We encourage users to review this policy periodically to stay informed of how we are protecting your information.

Your continued use of the Site following the posting of any updates constitutes your acceptance of such changes.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Jessica C.
📧 Email: jessicac@hoosierridge.com
🌐 Website: www.hoosierridge.com